Tiquette Buddy is a Chrome extension that drafts faster, on-brand Gorgias replies from the full ticket thread, your brand profiles, optional guidance, and response length settings. Click. Review. Send.
Simple pricing
For trying Buddy in your actual Gorgias workflow before upgrading.
For agents who want more drafting room and replies that consistently sound like the brand.
Pro
For busier Gorgias teams that need more drafts plus fast context on longer support threads.
What Buddy does
Buddy is built into Gorgias — no copy-pasting, no tab-switching. Start with AI drafts, then upgrade for brand profiles, response length control, and TLDR ticket summaries.
AI draft generation
Generate a support reply from the full ticket conversation. Agents can add guidance first — like "say no politely" — then review before sending.
All plansBrand profiles
Save brand names, descriptions, and product aliases so Buddy writes in the right voice. Agents can choose the active brand per reply.
Plus · ProLength control
Turn on response length control and choose Brief, Standard, or Detailed from the generate popover for each customer reply.
Plus · ProTLDR summaries
On tickets with 3+ messages, Buddy can show a dismissible summary card with the issue, key points exchanged, and where things stand.
Pro onlyClick. Review. Send.
Buddy drafts, but your agents stay in control. Nothing is auto-sent — the team reviews, edits, and sends from Gorgias.
Human-in-the-loopBuilt into Gorgias
A Chrome extension that lives inside Gorgias. No extra tabs, no separate dashboard, and no workflow detour mid-shift.
Chrome ExtensionHow it works
No setup headaches. No training data to configure. Buddy works the moment you install it.
Install the extension
Add Tiquette Buddy to Chrome and sign in with Google. That's it — Buddy appears directly inside your Gorgias interface.
Select brand & guide
Add optional guidance, choose a response length on paid plans, and select a saved brand profile on Plus or Pro — then hit Generate.
Review & send
Read the draft, make any tweaks, and copy it into Gorgias. You're always in control — Buddy just handles the heavy lifting.
In action
Here's exactly what agents see — Buddy sits right inside Gorgias, no extra tabs, no friction.
Gorgias interface
Buddy's icon appears in the Gorgias reply toolbar — one click to open the panel.
Account panel
Track monthly draft usage and see plan prompts — Free users can upgrade to Pro, Plus users get a quieter Pro prompt, and Pro users stay focused.
Settings panel
Add your name, footer, and brand profiles — Buddy adapts every draft to your setup.
Why Buddy
Full automation sounds great until an AI confidently tells a customer the wrong thing. Buddy keeps humans in the loop — and keeps your team faster than ever.
Cheaper than anything out there
With Free, Plus, and Pro plans from $0 to $29.99/mo, Buddy costs a fraction of enterprise AI tools — built for teams that don't need a six-figure automation contract.
You stay in control
Every draft is a suggestion. Your agent reads it, tweaks it if needed, and sends. No AI auto-replies, no surprises — just a much faster starting point.
Answers it couldn't know
Product specs, current shipping windows, policy details — Buddy searches Google in real time so your agents never have to tab out to look something up again.
Makes CS actually fun
Repetitive tickets are exhausting. When the hard part (writing a clear, accurate reply from scratch) is done for you, your team can focus on the human stuff.
Install Tiquette Buddy in seconds. Start free with 10 monthly drafts, then upgrade when your team needs more volume, brand profiles, length control, or TLDR summaries.
